Returns
Our policy lasts 30 days. If 30 days have gone
by since your purchase, unfortunately we can't offer you a refund
or exchange.
To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also
be in the original packaging.
Several types of goods are exempt from being
returned. Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable
liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of
purchase.
Please do not send your purchase back to the
manufacturer.
There are certain situations where only partial
refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or
vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing
parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we
will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount
of days.
Late or missing refunds (if
applicable)
If you haven't received a refund yet, first
check your bank account again.
Then contact your credit card company, it may
take some time before your refund is officially posted.
Next contact your bank. There is often some
processing time before a refund is posted.
If you've done all of this and you still have
not received your refund yet, please contact us at
gifts@rwrestaurantgroup.com
Sale items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send
us an email at gifts@rwrestaurantgroup.com and send your item
to:
10400 Connecticut Ave
Suite 208
Kensington
MD 20895
United States
Gifts
If the item was marked as a gift when purchased
and shipped directly to you, you'll receive a gift credit for the
value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn't marked as a gift when
purchased, or the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift giver and he
will find out about your return.
Shipping
To return your product, you should mail your
product to:
10400 Connecticut Ave
Suite 208
Kensington
MD 20895
United States
You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where you live, the time it may
take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should
consider using a trackable shipping service or purchasing shipping
insurance. We don't guarantee that we will receive your returned
item.
